At Hermes Health Sciences, we take protecting your Personal Health Information (PHI) seriously! This means making sure your COVID test results are securely transmitted via our PatientConnect portal. Below helps you understand the process and what to expect to access your results.
WHAT TO EXPECT
During collection, you are given the choice of receiving results via Text or Email or both. If you choose email, please note the email you provided so you know where to look for results.
Once available, you will receive a text or email (or both) from our automated system inviting you to login to our secure PatientConnect portal to retrieve your results while at the same time keeping your personal health information safe and protected. Simply follow prompts.
NOTE: Results are typically available within 48-72 hours from receipt at one of our laboratories.
IDENTIFYING RESULTS NOTIFICATION
Notification via Text will appear as below:
Notification via Email will appear in your inbox as below:
From: PatientConnect <info@frhc.com>
Date: Sun, Oct 10, 2021 at 6:55 PM
Subject: PatientConnect – New Message
Your healthcare provider has sent you a new message. You can visit https://pc.frhc.com/0573DB to read it.
Thank you,
The PatientConnect Team
Next Follow Prompts to Create Your PatientConnect Account and Access Your Test Results
QUESTION:
I received notification but cannot access my account.
ANSWER:
Make sure the email address you provided at collection must be identical to the one you use to log into our Patient Portal and make sure you use the proper format to input your Date of Birth (XX/XX/XXXX).
QUESTION:
I didn’t receive your notification??
ANSWER:
It could be your sample is still in process but PLEASE CHECK Junk/Spam folder for email try search texts and email accounts for: info@frhc.com or PatientConnect before contacting customer support.